Returns and Exchanges Policy

Bring to a Store

Take your items to an open our store.

Go to Express Services, Customer Service or any register for assistance.

Refunds can be expected in 5-7 business days.

Send by Mall

Start your return online.

Ship your items with the prepaid shipping label that we'll email to you to print at home.

Returns are processed in 10-14 business days and refunds can be expected 5-7 business days after processing.

Defective Product

If you have quality issue to report, you can contact our customer care team within 5 business days of receiving your product here and we will assist you with the return and refund process.

Responsibility

Returned items are the responsibility of the customer until we receive them. Please make sure they're packed properly so as to avoid any damage in transit.

As the parcel remains your responsibility until it arrives, be sure to get proof of postage in case you need to contact us about your return. We are not responsible for any items that are returned to us by mistake. If we are able to locate the items and you'd like them returned to you, we may ask you to cover the delivery cost.

We are not able to refund any tax or duty charged by customs border office.

International Orders Return

International customers shall be responsible for the shipping cost, any duty and tax.

We do NOT offer exchanges for any orders placed internationally. We are not able to refund any tax or duty charged by customs border office.